Terms of service

Plain Spain is an independent immigration consultancy working out of Spain. These terms cover this website, the eligibility check, and the client portal, and they cover the work itself once you hire us. Anything you want to ask about them goes to [email protected].

We assess whether you qualify, build the document plan for your household and your consulate, prepare and check every form and supporting document, commission and check the sworn translations, brief you for the appointment, and track the case until a decision comes back.

We are not a law firm and we do not give legal advice. Where a case needs a lawyer, we say so and refer it to a partner immigration lawyer rather than improvising: an appeal against a refusal, an entry on a criminal record, a regulated profession that needs its qualification recognised, or an existing immigration file that has already gone wrong.

We are not affiliated with the Government of Spain, with any consulate, or with any Spanish public body. Nobody at Plain Spain can move an appointment, speed up a decision or lean on a case officer, and any firm that tells you otherwise is selling you something that does not exist.

We do not promise you a visa. The decision belongs to a consulate or to a Spanish immigration office, and a complete, correct, well-documented file is still a file somebody else decides. Anyone guaranteeing an outcome is either misinformed or lying to you.

Rules change mid-application. Consulates differ on what they will accept, how they want it authenticated, and how long you wait for an appointment. Where something is uncertain we tell you it is uncertain, in writing, at the time.

What we do promise: the file is complete and correct on the day it goes in, every figure we quote you is checked against the source it comes from, and if we think you do not qualify we say so before you pay us anything.

Accurate answers, documents by the dates we agree, and your own attendance where Spain requires a person in the room. Fingerprints and consulate appointments cannot be delegated.

Late or inaccurate information moves the dates, and some documents go stale while they wait. We treat a certificate more than three months old as too old to file, because consulates commonly do; when one expires you obtain a fresh one, at your cost.

We will not submit a document we believe to be false, or a statement of income we believe to be overstated. If we are asked to, we stop work and say why, and the refund rule below applies from that point.

The price on the pricing page is our whole fee for that package. There is no percentage, no success fee and no charge for asking us a question mid-case.

Third-party costs are not ours and are not marked up: government and consulate fees, sworn translations, apostilles and legalisations, courier charges, and your health-insurance premium. We quote them for your consulate before you pay us, and you pay them at cost.

Extra people in the household and renewals are priced on the pricing page too. Payment runs through Stripe's hosted checkout, once and up front. If paying in one go is the thing standing in the way, ask us and we will split it across two payments.

Before document preparation starts, you get a full refund. Change your mind for any reason, or none, and the whole fee comes back.

After document preparation starts, the refund is pro rata: you pay for the work already done and we return the rest, with the split written out so you can see how it was reached.

What we cannot return is money already spent with somebody else on your behalf: a government fee that has been paid, a translation that has been commissioned, an apostille already ordered. Those are yours either way, and we hand over whatever was produced with them.

None of this removes the rights Spanish and EU consumer law gives you. Where the law is more generous than this clause, the law wins.

Your portal account is yours alone. Do not share the password, and tell us straight away if you think somebody else has it. Changing your password signs the account out of every other browser.

Upload your own documents and those of the household you are applying with, with their knowledge. Files must be PDF, JPG, PNG or HEIC and up to 20 MB each; we remove anything that is neither a document for the case nor something we asked for.

Keep your own copies. The portal is a working file for a live case, not a permanent archive, and any document that matters to you should exist somewhere you control as well.

We can suspend an account being used to attack the service or to upload material that has nothing to do with an application. Data in the portal is handled as the privacy policy describes.

You can stop at any point, in writing, and the refund rule above decides the money. We hand over everything prepared for you so far so the file can go on without us.

We can stop too, for the reason in the paragraph above about documents we believe to be false, or where a case turns out to need a lawyer rather than a consultancy. In either case we say why, return the pro rata balance, and where a lawyer is the answer we introduce you to one.

If we get something wrong, what you can recover from us is capped at what you paid us for that case. We are not liable for the decision a consulate or immigration office makes, for how long a third party takes, or for a government fee or rule that changes after you paid it.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Spanish law governs these terms, and the Spanish courts have jurisdiction over any dispute about them. If you are a consumer, that does not take away the protection of the mandatory law of the country you live in.

The date at the top is the date this text last changed. A change applies to work quoted after it; a case already quoted and paid for runs on the terms that were in force when you paid.